Business Support Manager
Duties:
The ITSO will leverage their deep knowledge of their business processes and related applications, to engage themselves and their team in all phases of the application development lifecycle (e.
g.
, requirements gathering, analysis, design, test, implementation, and support), test and train end-users on new applications, features, or fixes, and provide support to business teams for troubleshooting and solution services.
Responsibilities Research existing and future best-in-breed solutions Research other healthcare companies to understand how world-class companies are winning with technology Act as a Business Relationship Manager for HR process area including managing communications Potential to manage the work and performance Independent Contractors or Systems Integration resources engaged to deliver solutions Manage the work and performance of Contractors providing Application Managed Service support for Applications Manage the technical relationship with SAAS providers and execution against SLAs and contract terms Leverage knowledge of HR and enterprise technologies to manage a portfolio of maintenance, enhancements and/or projects in a coordinated way to ensure alignment with organizational strategies and to ensure the realization of prioritized and quantitative benefits Leverage technical expertise to develop and execute a Roadmap for the HR processes Manage cross functional coordination between process areas related to enterprise-wide to define requirements and deliver enterprise-wide business capability solutions Manage product updates for all technology solutions supporting the function; if needed, work with third party resources on updates or major releases Coordinate outage, break-fix, and minor enhancements as part of day to day operations with the Managed Service Provider or SAAS provider Leverage technical expertise to maintain fit to standard business process solution and ensure that the total cost of ownership and benefits of identified gaps are documented and approved by project leadership Partner with the Release Manager, Test Manager, and other IT leaders to optimize IT processes and procedures for the betterment of the organization Plan, monitor and control the quality aspects of configuration and development progress versus plan using Project Management best practices Plan, manage and participate in system unit test, integration test, user acceptance testing, and other formal and information test activities to test both happy path and non-happy path test scenarios Maintain close collaboration and relationships with the business, Managed Service Provider, and the enterprise IT team Embrace and comply with solution governance and methodology; seek opportunities for continuous improvement of IT processes Skills:
Strong analytical and interpersonal/communication skills required Demonstrated expertise in modeling and documenting business processes (i.
e.
As-Is, To-Be) Ability to take complex situations and simplify to deliver efficient and optimal business outcomes Strong in options analysis and business case development Ability to look at alternatives and assess cost/benefit relationships Ability to configure SAP and make recommendations on SAP best practices Ability to be open to change; strong listening skills Ability to take a long-term perspective, yet understand the devil in the details Ability to lead team discussions, solicit input and facilitate decisions in a professional manner Ability to multi-task and organize effectively to meet users' expectations while working as part of a larger team Great time management skills with the desire to complete projects on time Strong Data Analytics and Reporting skills required Proficient in Microsoft Office:
Word, Excel, Outlook and PowerPoint Education:
Bachelors Degree in Computer Science or related field, or equivalent work experience 8-12
years' experience executing in roles in IT Application Management, Operations, or Enterprise Architecture in Human Resources 3-5 years experience managing SAAS vendors Demonstrated experience with requirement elicitation techniques, as-is and to-be analysis and business process modeling Demonstrated experience with SDLC business validation documentation (i.
e.
User Requirements Specifications, Functional specifications) including technical documentation such as Design specification, Configuration specifications, etc.
Demonstrated experience managing large projects including project planning, risk and issue management, estimating and budgeting, and status reporting Recommended Skills Acceptance Testing Active Listening Analytical Application Lifecycle Management Business Process Improvement Business Process Models Estimated Salary: $20 to $28 per hour based on qualifications.
The ITSO will leverage their deep knowledge of their business processes and related applications, to engage themselves and their team in all phases of the application development lifecycle (e.
g.
, requirements gathering, analysis, design, test, implementation, and support), test and train end-users on new applications, features, or fixes, and provide support to business teams for troubleshooting and solution services.
Responsibilities Research existing and future best-in-breed solutions Research other healthcare companies to understand how world-class companies are winning with technology Act as a Business Relationship Manager for HR process area including managing communications Potential to manage the work and performance Independent Contractors or Systems Integration resources engaged to deliver solutions Manage the work and performance of Contractors providing Application Managed Service support for Applications Manage the technical relationship with SAAS providers and execution against SLAs and contract terms Leverage knowledge of HR and enterprise technologies to manage a portfolio of maintenance, enhancements and/or projects in a coordinated way to ensure alignment with organizational strategies and to ensure the realization of prioritized and quantitative benefits Leverage technical expertise to develop and execute a Roadmap for the HR processes Manage cross functional coordination between process areas related to enterprise-wide to define requirements and deliver enterprise-wide business capability solutions Manage product updates for all technology solutions supporting the function; if needed, work with third party resources on updates or major releases Coordinate outage, break-fix, and minor enhancements as part of day to day operations with the Managed Service Provider or SAAS provider Leverage technical expertise to maintain fit to standard business process solution and ensure that the total cost of ownership and benefits of identified gaps are documented and approved by project leadership Partner with the Release Manager, Test Manager, and other IT leaders to optimize IT processes and procedures for the betterment of the organization Plan, monitor and control the quality aspects of configuration and development progress versus plan using Project Management best practices Plan, manage and participate in system unit test, integration test, user acceptance testing, and other formal and information test activities to test both happy path and non-happy path test scenarios Maintain close collaboration and relationships with the business, Managed Service Provider, and the enterprise IT team Embrace and comply with solution governance and methodology; seek opportunities for continuous improvement of IT processes Skills:
Strong analytical and interpersonal/communication skills required Demonstrated expertise in modeling and documenting business processes (i.
e.
As-Is, To-Be) Ability to take complex situations and simplify to deliver efficient and optimal business outcomes Strong in options analysis and business case development Ability to look at alternatives and assess cost/benefit relationships Ability to configure SAP and make recommendations on SAP best practices Ability to be open to change; strong listening skills Ability to take a long-term perspective, yet understand the devil in the details Ability to lead team discussions, solicit input and facilitate decisions in a professional manner Ability to multi-task and organize effectively to meet users' expectations while working as part of a larger team Great time management skills with the desire to complete projects on time Strong Data Analytics and Reporting skills required Proficient in Microsoft Office:
Word, Excel, Outlook and PowerPoint Education:
Bachelors Degree in Computer Science or related field, or equivalent work experience 8-12
years' experience executing in roles in IT Application Management, Operations, or Enterprise Architecture in Human Resources 3-5 years experience managing SAAS vendors Demonstrated experience with requirement elicitation techniques, as-is and to-be analysis and business process modeling Demonstrated experience with SDLC business validation documentation (i.
e.
User Requirements Specifications, Functional specifications) including technical documentation such as Design specification, Configuration specifications, etc.
Demonstrated experience managing large projects including project planning, risk and issue management, estimating and budgeting, and status reporting Recommended Skills Acceptance Testing Active Listening Analytical Application Lifecycle Management Business Process Improvement Business Process Models Estimated Salary: $20 to $28 per hour based on qualifications.
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