Help Desk Technician I
We're currently hiring for a Help Desk Technician for our corporate offices in Salt Lake City, UT. In this position, you will provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment.
What you'll be doing:
Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.
Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.
Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.
Communicate effectively and concisely, both verbally and in writing.
Identify and escalate issues requiring urgent attention or a higher level of knowledge.
Identify common issues and report those issues to management.
Ability to work in a team environment.
Follow Help Desk practices and procedures.
What you'll need:
High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
A
Certification is preferred
Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
Demonstrated interpersonal skills and openness to new technologies
Excellent analytical, interpersonal as well as verbal and written communication skills
Ability to thrive in a fast paced, decentralized work environment
At Extra Space Storage, if it matters to you, it matters to us!
It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.
If you are a current Extra Space employee, please apply through the Find Internal Career Openings in Workday
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
What you'll be doing:
Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.
Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.
Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.
Communicate effectively and concisely, both verbally and in writing.
Identify and escalate issues requiring urgent attention or a higher level of knowledge.
Identify common issues and report those issues to management.
Ability to work in a team environment.
Follow Help Desk practices and procedures.
What you'll need:
High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
A
Certification is preferred
Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
Demonstrated interpersonal skills and openness to new technologies
Excellent analytical, interpersonal as well as verbal and written communication skills
Ability to thrive in a fast paced, decentralized work environment
At Extra Space Storage, if it matters to you, it matters to us!
It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.
If you are a current Extra Space employee, please apply through the Find Internal Career Openings in Workday
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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