UTS Tech Support Rep 2 Job
Company Name:
Unisys
Job Title:UTS Tech Support Rep 2
Job ID:284809
Location:US-Utah-Salt Lake City
Full/Part Time:Part-Time
Regular/Temporary:Regular
Day to Day Work
Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, & creative business solutions to help our clients deliver core business processes. UTS positions include roles in customer support and field operations, and professional roles such as IT consultants.
Please note this position opportunity is within UNISYS TECHNICAL SERVICES (UTS), LLC (a subsidiary of Unisys Corporation), not Unisys Corporation
This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship. Unisys also offers Medical, Dental, Vision benefits from day ONE for all full time employees (day 61 for PT Employees). Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities).
We are currently hiring FULL TIME AND PART TIME employees for helpdesk roles at the Unisys Technical Service's state-of-the-art call center in Salt Lake City, UT. Which includes a full service cafeteria, a game room and a fun work environment while also providing top of the line training and employee clear career paths to support our employee's future endeavors with Unisys!
Our Level2 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. This is an excellent opportunity that provides plenty of growth opportunities with fantastic on-the-job learning and mentorship.
Job
Responsibilities:
- Provides technical support of hardware, systems, sub-systems and/or applications.
- Assists with navigating around application menus, may be required to remote into customer's computer.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
- Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.
Skills and Experience Needed:
- High School Diploma or equivalent required.
- Previous computer technical support preferred.
- A+, MCP, Dell or other industry identified certifications are preferred.
- Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
- Understanding of Active Directory to unlock and reset passwords.
- Proficient with troubleshooting all Windows Operating systems.
- Ability to troubleshoot and resolve email issues, specifically MS Outlook.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
Do you have what it takes to be mission-critical? Apply with us today!
Unisys Technical Services (UTS) is an Equal Opportunity Employer (EOE) - M, F, Disabled Persons and Veterans.
J2W:CB1
J2W:MON4
Career Level: Experienced (Non Manager)
Job Category: Customer Service/Client Care
Occupation: Technical Customer ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
Unisys
Job Title:UTS Tech Support Rep 2
Job ID:284809
Location:US-Utah-Salt Lake City
Full/Part Time:Part-Time
Regular/Temporary:Regular
Day to Day Work
Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, & creative business solutions to help our clients deliver core business processes. UTS positions include roles in customer support and field operations, and professional roles such as IT consultants.
Please note this position opportunity is within UNISYS TECHNICAL SERVICES (UTS), LLC (a subsidiary of Unisys Corporation), not Unisys Corporation
This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship. Unisys also offers Medical, Dental, Vision benefits from day ONE for all full time employees (day 61 for PT Employees). Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities).
We are currently hiring FULL TIME AND PART TIME employees for helpdesk roles at the Unisys Technical Service's state-of-the-art call center in Salt Lake City, UT. Which includes a full service cafeteria, a game room and a fun work environment while also providing top of the line training and employee clear career paths to support our employee's future endeavors with Unisys!
Our Level2 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. This is an excellent opportunity that provides plenty of growth opportunities with fantastic on-the-job learning and mentorship.
Job
Responsibilities:
- Provides technical support of hardware, systems, sub-systems and/or applications.
- Assists with navigating around application menus, may be required to remote into customer's computer.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
- Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.
Skills and Experience Needed:
- High School Diploma or equivalent required.
- Previous computer technical support preferred.
- A+, MCP, Dell or other industry identified certifications are preferred.
- Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
- Understanding of Active Directory to unlock and reset passwords.
- Proficient with troubleshooting all Windows Operating systems.
- Ability to troubleshoot and resolve email issues, specifically MS Outlook.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
Do you have what it takes to be mission-critical? Apply with us today!
Unisys Technical Services (UTS) is an Equal Opportunity Employer (EOE) - M, F, Disabled Persons and Veterans.
J2W:CB1
J2W:MON4
Career Level: Experienced (Non Manager)
Job Category: Customer Service/Client Care
Occupation: Technical Customer ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
