UTS Call Supervisor Job
Company Name:
Unisys
Job Title:UTS Call Supervisor
Job ID:285036
Location:US-Utah-Salt Lake City
Full/Part Time:Full-Time
Regular/Temporary:Regular
Day to Day Work
Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, & creative business solutions to help our clients deliver core business processes. UTS positions include roles in customer support and field operations, and professional roles such as IT consultants.
Please note this position opportunity is within UNISYS TECHNICAL SERVICES (UTS), LLC (a subsidiary of Unisys Corporation), not Unisys Corporation
This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship. Unisys also offers Medical, Dental, Vision benefits from day ONE for all full time employees (day 61 for PT Employees). Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities).
We are currently hiring FULL TIMEemployees for helpdesk Supervisor roles at the Unisys Technical Service's state-of-the-art call center in Salt Lake City, UT. Which includes a full service cafeteria, a game room and a fun work environment while also providing top of the line training and employee clear career paths to support our employee's future endeavors with Unisys!
Our Technical Support Service Supervisor'sprovide excellent customer service by supporting a wide range of technical and network solutions as well as coaching L1 and L2 agents. As a Supervisor you will analyze information about theagent'sand coach them in the necassary areas of improvement or offer support when they have questions. This is an excellent opportunity that provides plenty of growth opportunities with fantastic on-the-job learning and mentorship.
Job
Responsibilities:
- Supervisor Level contact support
- Complete understanding and wide application of technical principle, theories, and concepts.
- Deliver consistently high levels of customer service.
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
- Consistent achievement of First Contact Resolution performance metric.
- Accurate documentation of interactions, incidents, and problems.
- Manage time and workload to meet predetermined service levels
- Provides technical solutions to a wide range of difficult problems
- Recommends corrections in technical applications and analysis.
- Maintain data accuracy in the relevant contact management system.
- Provide clients with problem reference numbers and request numbers.
- Understanding of various media sources that interface with the Service Centre.
- Support multiple clients through customer service professionalism and insight.
Skills and Experience Needed:
- Working knowledge of data and voice network concepts.
- Knowledge of Service Desk and Contact Center environment.
- Expert in MS Office and other standard software.
- Proficient knowledge of Active Directory to unlock and reset passwords.
- Proficient knowledge and understanding of Service Desk software and hardware technologies.
- Proficient knowledge of LAN/WAN Networking technologies.
- Ability to communicate at all levels, both technical and non-technical.
- Time management skills.
- Excellent and effective communication (written and oral), telephone and listening skills.
- Ability to perform well as part of a team under direct supervision.
Unisys Technical Services (UTS) is an Equal Opportunity Employer (EOE) - M, F, Disabled Persons and Veterans.
J2W:CB1
J2W:MON4
Career Level: Experienced (Non Manager)
Job Category: Customer Service/Client Care
Occupation: Technical Customer ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
Unisys
Job Title:UTS Call Supervisor
Job ID:285036
Location:US-Utah-Salt Lake City
Full/Part Time:Full-Time
Regular/Temporary:Regular
Day to Day Work
Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, & creative business solutions to help our clients deliver core business processes. UTS positions include roles in customer support and field operations, and professional roles such as IT consultants.
Please note this position opportunity is within UNISYS TECHNICAL SERVICES (UTS), LLC (a subsidiary of Unisys Corporation), not Unisys Corporation
This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship. Unisys also offers Medical, Dental, Vision benefits from day ONE for all full time employees (day 61 for PT Employees). Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities).
We are currently hiring FULL TIMEemployees for helpdesk Supervisor roles at the Unisys Technical Service's state-of-the-art call center in Salt Lake City, UT. Which includes a full service cafeteria, a game room and a fun work environment while also providing top of the line training and employee clear career paths to support our employee's future endeavors with Unisys!
Our Technical Support Service Supervisor'sprovide excellent customer service by supporting a wide range of technical and network solutions as well as coaching L1 and L2 agents. As a Supervisor you will analyze information about theagent'sand coach them in the necassary areas of improvement or offer support when they have questions. This is an excellent opportunity that provides plenty of growth opportunities with fantastic on-the-job learning and mentorship.
Job
Responsibilities:
- Supervisor Level contact support
- Complete understanding and wide application of technical principle, theories, and concepts.
- Deliver consistently high levels of customer service.
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
- Consistent achievement of First Contact Resolution performance metric.
- Accurate documentation of interactions, incidents, and problems.
- Manage time and workload to meet predetermined service levels
- Provides technical solutions to a wide range of difficult problems
- Recommends corrections in technical applications and analysis.
- Maintain data accuracy in the relevant contact management system.
- Provide clients with problem reference numbers and request numbers.
- Understanding of various media sources that interface with the Service Centre.
- Support multiple clients through customer service professionalism and insight.
Skills and Experience Needed:
- Working knowledge of data and voice network concepts.
- Knowledge of Service Desk and Contact Center environment.
- Expert in MS Office and other standard software.
- Proficient knowledge of Active Directory to unlock and reset passwords.
- Proficient knowledge and understanding of Service Desk software and hardware technologies.
- Proficient knowledge of LAN/WAN Networking technologies.
- Ability to communicate at all levels, both technical and non-technical.
- Time management skills.
- Excellent and effective communication (written and oral), telephone and listening skills.
- Ability to perform well as part of a team under direct supervision.
Unisys Technical Services (UTS) is an Equal Opportunity Employer (EOE) - M, F, Disabled Persons and Veterans.
J2W:CB1
J2W:MON4
Career Level: Experienced (Non Manager)
Job Category: Customer Service/Client Care
Occupation: Technical Customer ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
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