Service Desk Analyst Information Technology (IT) - Salt Lake City, UT at Geebo
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Geebo » Salt Lake City, UT » Employment » Information Technology (IT)

Service Desk Analyst

Stefanini Group is hiring!

Stefanini is looking for Service Desk Analyst in Salt Lake City, UT.
(Onsite Role)

For quick Apply, please reach out to Preeti Prabhakar- call:
(248) 263-8658 / email:
preeti.
prabhakar@stefanini.
com

Open to W2 Candidates only!

This role requires 1 weekend a month availability.

WEEKLY Schedules Monday to Friday

6:
00AM to 2:
30PM

9:
30AM to 6:
00PM

WEEKEND Schedules Monday/Tuesday and Saturday/Sunday 4 days at 10 hours per day:

6:
00AM to 4:
30PM

8:
30AM to 7:
00PM

This role requires 100% onsite availability.
5 days in the office.

  • Must be client-focused with ability to provide white-glove treatment to our clients.
  • Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.
  • Address client requests and issues via phone or email.
  • Provide world class quality of service to our clients throughout the resolution process.
  • Engage engineering teams and product owners to assist with troubleshooting as needed.
  • Perform cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.
  • Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
  • Maintain effective documentation by regularly reviewing and updating knowledgebase content.
  • Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
  • Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.
    ), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.
    • .
    Estimated Salary: $20 to $28 per hour based on qualifications.

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