Enterprise Customer Success Manager
CompanyFounded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economyTaxBit's Software-as-a-Service (SaaS) platform streamlines and automates customers' tax reporting and accounting activities for digital assets.Trusted by leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government agencies (including the IRS), TaxBit solves compliance challenges at scale amidst an ever-evolving regulatory landscapeTaxBit is backed by leading Silicon Valley VCs with teams located in New York City, San Francisco, Seattle, Salt Lake City, and Washington, D.C.Opportunity for ImpactAs a start-up, landing new customers is critical to TaxBit's successOur ability to successfully manage and grow our existing customer base is of equal importanceAs a customer success hire for the company, you'll serve as a central point of contact for a portfolio of enterprise customersYou'll have accountability for key customer outcomes such as retention, satisfaction, adoption, and overall relationship health.You will partner with your portfolio of enterprise customers to deepen value realization including:
supporting existing solutions, identifying new use cases for expansion, and educating customers on industry best practices.You will collaborate internally with stakeholders like SMEs, Implementation, and Sales teams to ensure a seamless end-to-end experience for your customersYou'll serve as an advocate for your customers when it comes to managing product feature requests and building feedback loops with our Product and Engineering teams.You'll have lots of fun opportunities to scale your impact at a hypergrowth start-up!Role and ResponsibilitiesOwn and grow deep client relationships across a portfolio TaxBit's largest accountsDrive successful customer business outcomes (e.gCSAT/NPS, renewals, cross-sell, up-sell)Ensure all customers become TaxBit advocates and referencesOperate with urgency, drive measurable results, and establish deep relationships with key customersEstablish a strong governance structure for each of your accounts, e.gSteerCos, MBRs/QBRs, executive engagementAdvocate for the success of your customers; create and manage a feedback loop with TaxBit's Product and Engineering teamsSupport customers with issue resolution (e.gbugs, pulses, and feature requests)Partner cross-functionally to ensure TaxBit delivers a seamless customer experience; this includes partnering with Sales to ensure a smooth knowledge transfer and relationship post-sale and working in concert with other post-sales teams like Implementation and SMEs to ensure flawless service deliveryProvide training and customer education for new products and featuresPrepare presentations and reports for executive stakeholdersContribute to a great team culture and working environmentProfessional Qualifications Bachelor's degree; MBA preferred5
years of experience in account management, customer success, consulting, or professional servicesBackground and expertise in financial services, crypto and/or tax and accounting preferredPersonal Characteristics Excellent problem-solving and critical-thinking skillsEffective oral and written communication skillsAbility to manage complex tasks and situations across multiple accountsProven ability to adapt to new technologies and learn quicklyAbility to effectively prioritize and escalate customer issuesGrowth mindset and ability to thrive amidst ambiguityStrong desire to work in a hypergrowth startupCompensationThe base salary range for this role is $87,216 - $138,106Certain roles may be eligible for incentive compensation, equity, and benefitsActual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.Benefits & Perks Competitive cash compensation (based on experience)Equity (RSUs)Competitive benefits packageA modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and moreHybrid working model:
3 days in-office, 2 days WFH/flexibleMonday team lunches, snacks and drinksDiscretionary Time Off - enjoy the flexibility to rest, refuel, and rechargePaid parental leave to bond with your childFertility BenefitAutonomous work and flexibility in how work is performedTaxBit in the NewsCorp Press Forbes America's Best Startup EmployersDeloitte Top 10 Fast 500 AwardForbes FinTech 50Recent Product Announcements TaxBit Announces AI Enabled Rules Engine for Crypto AccountingTaxBit Launches DAC7 Compliance Solution for Digital MarketplacesTaxBit Introduces The First Enterprise-Grade Legal Entity Support Solution for Digital AssetsTaxBit Launches Innovative CESOP Reporting Solution for Digital AssetsTB Thought-Leadership PiecesFortune - Future of FinanceNASDAQ - How Regulation and Technology Are Bridging the Gap Between Tradfi and CryptoFuture of Finance Roundtable Event (Video)Coindesk - The Tax Implications of Sam Bankman-Fried's ConvictionFox Business - AI tools streamlining accounting workflows and opening capacity for innovationBloomberg Tax - Is Anyone Paying State Taxes on Bitcoin and NFTs? (Podcast)Alliance/ Partner AnnouncementsIRS Taps TaxBit to Audit Bulk Crypto TransactionsEY to Collaborate With TaxBit on Digital Asset Tax ReportingTaxBit and KPMG LLP Announce Alliance to Assist Digital Asset Companies Amid Market and Regulatory UncertaintyDeloitte and TaxBit Form Alliance to Meet Exponential Market Demand for Digital AssetDisclaimers By submitting an application for this role, you certify that the information contained in the application is correct to the best of your knowledgeYou understand that to falsify information is grounds for refusing to hire you, or for discharge should you be hired.Employment with the Company is at will unless otherwise stated in a written agreement signed by the CEO of the CompanyThis means that either the Company or the employee can terminate the employment at any time and for any reason, with or without notice. Recommended Skills Account Management Adaptability Communication Consulting Curiosity Customer Experience Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w7p06yszqc16mgqs1', 'ExternalApply-j3w7p06yszqc16mgqs1'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
supporting existing solutions, identifying new use cases for expansion, and educating customers on industry best practices.You will collaborate internally with stakeholders like SMEs, Implementation, and Sales teams to ensure a seamless end-to-end experience for your customersYou'll serve as an advocate for your customers when it comes to managing product feature requests and building feedback loops with our Product and Engineering teams.You'll have lots of fun opportunities to scale your impact at a hypergrowth start-up!Role and ResponsibilitiesOwn and grow deep client relationships across a portfolio TaxBit's largest accountsDrive successful customer business outcomes (e.gCSAT/NPS, renewals, cross-sell, up-sell)Ensure all customers become TaxBit advocates and referencesOperate with urgency, drive measurable results, and establish deep relationships with key customersEstablish a strong governance structure for each of your accounts, e.gSteerCos, MBRs/QBRs, executive engagementAdvocate for the success of your customers; create and manage a feedback loop with TaxBit's Product and Engineering teamsSupport customers with issue resolution (e.gbugs, pulses, and feature requests)Partner cross-functionally to ensure TaxBit delivers a seamless customer experience; this includes partnering with Sales to ensure a smooth knowledge transfer and relationship post-sale and working in concert with other post-sales teams like Implementation and SMEs to ensure flawless service deliveryProvide training and customer education for new products and featuresPrepare presentations and reports for executive stakeholdersContribute to a great team culture and working environmentProfessional Qualifications Bachelor's degree; MBA preferred5
years of experience in account management, customer success, consulting, or professional servicesBackground and expertise in financial services, crypto and/or tax and accounting preferredPersonal Characteristics Excellent problem-solving and critical-thinking skillsEffective oral and written communication skillsAbility to manage complex tasks and situations across multiple accountsProven ability to adapt to new technologies and learn quicklyAbility to effectively prioritize and escalate customer issuesGrowth mindset and ability to thrive amidst ambiguityStrong desire to work in a hypergrowth startupCompensationThe base salary range for this role is $87,216 - $138,106Certain roles may be eligible for incentive compensation, equity, and benefitsActual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.Benefits & Perks Competitive cash compensation (based on experience)Equity (RSUs)Competitive benefits packageA modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and moreHybrid working model:
3 days in-office, 2 days WFH/flexibleMonday team lunches, snacks and drinksDiscretionary Time Off - enjoy the flexibility to rest, refuel, and rechargePaid parental leave to bond with your childFertility BenefitAutonomous work and flexibility in how work is performedTaxBit in the NewsCorp Press Forbes America's Best Startup EmployersDeloitte Top 10 Fast 500 AwardForbes FinTech 50Recent Product Announcements TaxBit Announces AI Enabled Rules Engine for Crypto AccountingTaxBit Launches DAC7 Compliance Solution for Digital MarketplacesTaxBit Introduces The First Enterprise-Grade Legal Entity Support Solution for Digital AssetsTaxBit Launches Innovative CESOP Reporting Solution for Digital AssetsTB Thought-Leadership PiecesFortune - Future of FinanceNASDAQ - How Regulation and Technology Are Bridging the Gap Between Tradfi and CryptoFuture of Finance Roundtable Event (Video)Coindesk - The Tax Implications of Sam Bankman-Fried's ConvictionFox Business - AI tools streamlining accounting workflows and opening capacity for innovationBloomberg Tax - Is Anyone Paying State Taxes on Bitcoin and NFTs? (Podcast)Alliance/ Partner AnnouncementsIRS Taps TaxBit to Audit Bulk Crypto TransactionsEY to Collaborate With TaxBit on Digital Asset Tax ReportingTaxBit and KPMG LLP Announce Alliance to Assist Digital Asset Companies Amid Market and Regulatory UncertaintyDeloitte and TaxBit Form Alliance to Meet Exponential Market Demand for Digital AssetDisclaimers By submitting an application for this role, you certify that the information contained in the application is correct to the best of your knowledgeYou understand that to falsify information is grounds for refusing to hire you, or for discharge should you be hired.Employment with the Company is at will unless otherwise stated in a written agreement signed by the CEO of the CompanyThis means that either the Company or the employee can terminate the employment at any time and for any reason, with or without notice. Recommended Skills Account Management Adaptability Communication Consulting Curiosity Customer Experience Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w7p06yszqc16mgqs1', 'ExternalApply-j3w7p06yszqc16mgqs1'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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