Frontline Support Associate
Ready Life Ready Life Salt Lake City, UT Salt Lake City, UT Part-time Part-time $18 - $19 an hour $18 - $19 an hour 1 hour ago 1 hour ago 1 hour ago Frontline Support Associate - Customer Service Operations (Remote) About Ready Life:
Ready Life is a first of its kindp fintech organization that has created a disruptive blockchain-based payments app (powered by Figure Technologies Inc.
) which aims to offer a new path to home ownership that looks well beyond credit scores.
Ready Life's mission is to create trusted access points to opportunities for underserved and overlooked communities with financial institutions and become the preferred CRA service partner for these institutions.
Ready Life is committed to helping these communities embrace a more robust and equitable financial future with tools to help them advance economically and create generational wealth.
With the successful launch of our Ready Pay payment app, we are building out the next phase of our suite of products to maximize value for our customer base.
We are committed to our mission, our communities and building a team that exemplifies and lives our values everyday.
We are looking for growth-minded individuals with a strong ownership mentality to achieve our vision.
We are proud to be an Equal Opportunity Employer and are committed to providing an environment of mutual respect.
Now is an exciting time to join Ready Life! Job
Summary:
This role is key in providing first-in-class customer support to Ready Life/Ready Pay customers with a strong focus on Customer Satisfaction.
This role is responsible for taking incoming customer service calls and working Zendesk tickets:
Voice, Email, Chat, Risk.
The role is also responsible for working closely with the Operations leadership team and analyst to identify areas for improvement that will enhance the customer experience.
Responsibilities:
Communicate with customers through various channels:
Voice, Email, Chat Respond promptly to our customer inquiries via Voice, Email, Chat Acknowledge and resolve customer inquiries and complaints Escalate requests to Risk team via Zendesk tickets Notify customers of account status e.
g.
closure, frozen etc.
Request documentation from customers as directed by Risk team Keep accurate notes and records of customer inquiries via Zendesk Have a strong understanding of our products and services Adhere to all internal and compliance policies Adhere to daily work schedule as provided by Team Leader Communicate and coordinate with leadership and colleagues as necessary Provide feedback to improve on the efficiency of the customer service process Provide and maintain a professional, positive, empathetic and engaging attitude with our valued customers and internal teams at all times Manage confidential information Be a champion for Ready Life by encouraging engagement with Ready Life Neighborhood Requirements:
High School diploma, general education degree or equivalent work experience 2
years of experience in a customer service operations support role Ability to remain calm under pressure and handle customer complaints with patience and understanding Excellent communication skills, both written and verbal Experience with customer service systems and tools, such as CRMs, ticketing systems, and call center software Must have reliable Internet connection with a secure and quiet work space (Ready Life will provide required equipment) Reliable time management Must be flexible to shift accommodations (min 22.
5 hrs per week/more hrs possible based on service needs).
Estimated Salary: $20 to $28 per hour based on qualifications.
Ready Life is a first of its kindp fintech organization that has created a disruptive blockchain-based payments app (powered by Figure Technologies Inc.
) which aims to offer a new path to home ownership that looks well beyond credit scores.
Ready Life's mission is to create trusted access points to opportunities for underserved and overlooked communities with financial institutions and become the preferred CRA service partner for these institutions.
Ready Life is committed to helping these communities embrace a more robust and equitable financial future with tools to help them advance economically and create generational wealth.
With the successful launch of our Ready Pay payment app, we are building out the next phase of our suite of products to maximize value for our customer base.
We are committed to our mission, our communities and building a team that exemplifies and lives our values everyday.
We are looking for growth-minded individuals with a strong ownership mentality to achieve our vision.
We are proud to be an Equal Opportunity Employer and are committed to providing an environment of mutual respect.
Now is an exciting time to join Ready Life! Job
Summary:
This role is key in providing first-in-class customer support to Ready Life/Ready Pay customers with a strong focus on Customer Satisfaction.
This role is responsible for taking incoming customer service calls and working Zendesk tickets:
Voice, Email, Chat, Risk.
The role is also responsible for working closely with the Operations leadership team and analyst to identify areas for improvement that will enhance the customer experience.
Responsibilities:
Communicate with customers through various channels:
Voice, Email, Chat Respond promptly to our customer inquiries via Voice, Email, Chat Acknowledge and resolve customer inquiries and complaints Escalate requests to Risk team via Zendesk tickets Notify customers of account status e.
g.
closure, frozen etc.
Request documentation from customers as directed by Risk team Keep accurate notes and records of customer inquiries via Zendesk Have a strong understanding of our products and services Adhere to all internal and compliance policies Adhere to daily work schedule as provided by Team Leader Communicate and coordinate with leadership and colleagues as necessary Provide feedback to improve on the efficiency of the customer service process Provide and maintain a professional, positive, empathetic and engaging attitude with our valued customers and internal teams at all times Manage confidential information Be a champion for Ready Life by encouraging engagement with Ready Life Neighborhood Requirements:
High School diploma, general education degree or equivalent work experience 2
years of experience in a customer service operations support role Ability to remain calm under pressure and handle customer complaints with patience and understanding Excellent communication skills, both written and verbal Experience with customer service systems and tools, such as CRMs, ticketing systems, and call center software Must have reliable Internet connection with a secure and quiet work space (Ready Life will provide required equipment) Reliable time management Must be flexible to shift accommodations (min 22.
5 hrs per week/more hrs possible based on service needs).
Estimated Salary: $20 to $28 per hour based on qualifications.
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