Client Operations Analyst
Stefanini is looking for Client Operations Analyst in Salt Lake City, UT.
Preferred W2 Candidates.
For quick apply, please reach out to Rahul Kumar; Email:
email protected / 248.
728.
2622The candidate's will require willingness to work in Shifts (24/7 environment)The shifts are between 8am and 6pm (so candidates may work 8-5 or 9-6)Duties:
We design and build highly-scalable solutions allowing access to client's content, data, analytics, risk and execution services.
These solutions transform client experiences while generating new revenue streams and business models.
As part of the Client Services team in Enterprise Technology Operations, you'll ensure positive internal and external client support experiences by following up on outstanding client support issues and upskilling our client services team.
You will become a subject matter expert surrounding one or more of Marquee's product(s), and act as a support escalation point for the most complex issues.
You will share your technical and product expertise with customers and support agents through support knowledge articles, trainings, and ongoing support.
Your goal is to ensure internal and external clients receive timely resolution on support inquiries, proactive support during their evaluation trial, and a smooth production integration experience.
Your day-to-day will run the gamut of performing operational tasks to deliver a solution to a client, advising clients on how to best integrate Marquee APIs into their systems, and assisting sales with a deeper understanding of the product offering.
You'll specialize in Marquee data products, including PlotTool Pro and Data APIs.
This is a cross-functional individual contributor role based in London.
Responsibilities:
Make sure client services support agents are ready with the information and processes required to resolve client issues in 24 hours and inform sales and product stakeholders of escalationsAnalyze long standing client services tickets to identify process improvements and training opportunities (including reviewing and improving client services communication)Develop and deliver product training to sales, clients, and partnersCommunicate and manage reporting to stakeholders including product and sales for client insights and escalationsCoordinate client communication on feature demises and product migrations (in partnership with product and sales)Improve internal and external documentation surrounding our data products and support processCoordinate regional handover of support tickets Basic
Qualifications:
Experience working in product operations, professional services, sales engineering, or customer-facing support operations.
Experience with REST APIs and programming experience in any of the following:
Python, Java, C#, Node, Matlab and R Good understanding of web technologies and browsers, i.
ecan jump on a call with clients and direct them to open DevTools and check for network or console errors Experience training support teams Effective communication skills (written and verbal) Ability to grasp financial concepts and navigate software efficiently Preferred QualificationsBackground in financial marketsEducation:
High school diploma.
Listed salary ranges may vary based on experience, qualifications, and local marketAlso, some positions may include bonuses or other incentives Stefanini takes pride in hiring top talent and developing relationships with our future employeesOur talent acquisition teams will never make an offer of employment without having a phone conversation with youThose face-to-face conversations will involve a description of the job for which you have appliedWe also speak with you about the process including interviews and job offers.
About Stefanini Group:
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the worldOur presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilitiesStefanini is a CMM level 5, IT consulting company with a global presenceWe are CMM Level 5 company.
Recommended Skills Api Business Model C Sharp (Programming Language) Capital Markets Consulting Customer Communications Management Estimated Salary: $20 to $28 per hour based on qualifications.
Preferred W2 Candidates.
For quick apply, please reach out to Rahul Kumar; Email:
email protected / 248.
728.
2622The candidate's will require willingness to work in Shifts (24/7 environment)The shifts are between 8am and 6pm (so candidates may work 8-5 or 9-6)Duties:
We design and build highly-scalable solutions allowing access to client's content, data, analytics, risk and execution services.
These solutions transform client experiences while generating new revenue streams and business models.
As part of the Client Services team in Enterprise Technology Operations, you'll ensure positive internal and external client support experiences by following up on outstanding client support issues and upskilling our client services team.
You will become a subject matter expert surrounding one or more of Marquee's product(s), and act as a support escalation point for the most complex issues.
You will share your technical and product expertise with customers and support agents through support knowledge articles, trainings, and ongoing support.
Your goal is to ensure internal and external clients receive timely resolution on support inquiries, proactive support during their evaluation trial, and a smooth production integration experience.
Your day-to-day will run the gamut of performing operational tasks to deliver a solution to a client, advising clients on how to best integrate Marquee APIs into their systems, and assisting sales with a deeper understanding of the product offering.
You'll specialize in Marquee data products, including PlotTool Pro and Data APIs.
This is a cross-functional individual contributor role based in London.
Responsibilities:
Make sure client services support agents are ready with the information and processes required to resolve client issues in 24 hours and inform sales and product stakeholders of escalationsAnalyze long standing client services tickets to identify process improvements and training opportunities (including reviewing and improving client services communication)Develop and deliver product training to sales, clients, and partnersCommunicate and manage reporting to stakeholders including product and sales for client insights and escalationsCoordinate client communication on feature demises and product migrations (in partnership with product and sales)Improve internal and external documentation surrounding our data products and support processCoordinate regional handover of support tickets Basic
Qualifications:
Experience working in product operations, professional services, sales engineering, or customer-facing support operations.
Experience with REST APIs and programming experience in any of the following:
Python, Java, C#, Node, Matlab and R Good understanding of web technologies and browsers, i.
ecan jump on a call with clients and direct them to open DevTools and check for network or console errors Experience training support teams Effective communication skills (written and verbal) Ability to grasp financial concepts and navigate software efficiently Preferred QualificationsBackground in financial marketsEducation:
High school diploma.
Listed salary ranges may vary based on experience, qualifications, and local marketAlso, some positions may include bonuses or other incentives Stefanini takes pride in hiring top talent and developing relationships with our future employeesOur talent acquisition teams will never make an offer of employment without having a phone conversation with youThose face-to-face conversations will involve a description of the job for which you have appliedWe also speak with you about the process including interviews and job offers.
About Stefanini Group:
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the worldOur presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilitiesStefanini is a CMM level 5, IT consulting company with a global presenceWe are CMM Level 5 company.
Recommended Skills Api Business Model C Sharp (Programming Language) Capital Markets Consulting Customer Communications Management Estimated Salary: $20 to $28 per hour based on qualifications.
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