Operations Agent
Job description
Essential Functions:
- Contracting new carriers - Negotiating freight rates - Develop collaborative carrier relationships and work with Account Managers to ensure quality service - Assigning carriers and providing load tenders - Find and develop new logistics/freight opportunities and design carrier solutions for other offices and external customers - Other duties as assigned SKILLS/COMPETENCIES:
- Must have experience managing high call and email volume - Excellent verbal and written communication skills - Detail-oriented with the ability to analyze information skillfully
Experience:
- At least 6 months Customer service experience, preferably in the transportation industry Providing operational risk support for risk projects and initiatives Serving as a risk consultant for the operations team as issues arise or new processes Manage operational risk reports designed to evaluate effectiveness and efficiency of key processes and risk controls Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk Provide day-to-day operational risk consulting on complex issues Help identify operational process gaps Prepare analysis and recommendations on business operational risk profiles and trends Applying operational risk, strategy and change management expertise and technology Provide oversight to an operational risk program.
Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk Evaluate the adequacy and effectiveness of policies, procedures, processes, systems and internal controls Provide operational risk expertise and consulting for projects and initiatives with high risk, generally spanning multiple business lines Produce operational risk performance metrics Identify operational risk issues and may participate in the development of risk ratings Validating and challenging risk assessment conclusions, including assessing appropriateness and completeness of key risks and key controls Document operational risk policies and procedures Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk Experienced in senior level accounting, finance or operations Work with complex business units and provideoperational risk expertise and consulting for projects and initiatives withhigh risk, generally spanning multiple business lines Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk, generally spanning multiple business lines Recommended Skills Accounting Attention To Detail Change Management Communication Customer Service Finance Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions:
- Contracting new carriers - Negotiating freight rates - Develop collaborative carrier relationships and work with Account Managers to ensure quality service - Assigning carriers and providing load tenders - Find and develop new logistics/freight opportunities and design carrier solutions for other offices and external customers - Other duties as assigned SKILLS/COMPETENCIES:
- Must have experience managing high call and email volume - Excellent verbal and written communication skills - Detail-oriented with the ability to analyze information skillfully
Experience:
- At least 6 months Customer service experience, preferably in the transportation industry Providing operational risk support for risk projects and initiatives Serving as a risk consultant for the operations team as issues arise or new processes Manage operational risk reports designed to evaluate effectiveness and efficiency of key processes and risk controls Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk Provide day-to-day operational risk consulting on complex issues Help identify operational process gaps Prepare analysis and recommendations on business operational risk profiles and trends Applying operational risk, strategy and change management expertise and technology Provide oversight to an operational risk program.
Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk Evaluate the adequacy and effectiveness of policies, procedures, processes, systems and internal controls Provide operational risk expertise and consulting for projects and initiatives with high risk, generally spanning multiple business lines Produce operational risk performance metrics Identify operational risk issues and may participate in the development of risk ratings Validating and challenging risk assessment conclusions, including assessing appropriateness and completeness of key risks and key controls Document operational risk policies and procedures Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk Experienced in senior level accounting, finance or operations Work with complex business units and provideoperational risk expertise and consulting for projects and initiatives withhigh risk, generally spanning multiple business lines Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk, generally spanning multiple business lines Recommended Skills Accounting Attention To Detail Change Management Communication Customer Service Finance Estimated Salary: $20 to $28 per hour based on qualifications.
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