Customer Service Representative
Kilgore Companies Kilgore Companies West Valley City, UT West Valley City, UT Full-time Full-time $23 - $24 an hour $23 - $24 an hour 21 hours ago 21 hours ago 21 hours ago Customer Service Rep 7057 West 2100 South, Salt Lake City, UT 84128 COMPENSATION Hourly Rate:
$23.
00 - $24.
00 per hour SUMMARY Personally promote the Core value of Zero Accidents and Incidents to all operations.
Actively engage with customers, drivers, and plant supervisors to reinforce safe behaviors.
BENEFITS Year-Round Work Paid Holidays Paid Time Off / Vacation Pay 401(k) Retirement Plan w/ 100% employer match up to 4% contribution Medical Insurance - United Health Care Vision Insurance Dental Insurance Life Insurance - Company Paid Short-Term / Long-Term Disability Insurance - Company Paid ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately and promptly Input orders to customer specifications for delivery.
Have a professional and respectful voice over the phone, with the ability to deescalate tense situations.
Solve problems in a timely manner while fostering lasting business relationship with our customers.
Must be familiar with our delivery areas and must be able to assist drivers in finding jobsites, through the use of accurate directions on customer order.
Must be able to determine travel time to jobs and best plant locations to service the job.
Able and willing to work overtime and varying shifts including weekends.
Review and verify accurate delivery and product information on orders prior to releasing to shipping.
Must be able to perform in high call volume situations while multitasking with Sales, QC, Billing, and team members in the office.
Able to remain calm and decisive in a potential high stress/fast paced work environment QUALIFICATIONS / REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required.
Education and/or Experience High School diploma or general education degree (GED) required.
Prior dispatch experience, high volume call center experience a plus.
Ready Mix industry experience a plus Bi-Lingual (Spanish/English) strongly suggested to apply Computer Skills:
Command Alkon (preferred), MS Office, typing skills, internet navigation.
Compensation:
$23.
00/HR during training, $24.
00/HR post training Job Type:
Full-time Pay:
$23.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Weekend availability Work setting:
In-person Office Ability to commute/relocate:
West Valley City, UT 84128:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Year-Round Work Paid Holidays Paid Time Off / Vacation Pay 401(k) Retirement Plan w/ 100% employer match up to 4% contribution Medical Insurance - United Health Care Vision Insurance Dental Insurance Life Insurance - Company Paid Short-Term / Long-Term Disability Insurance - Company Paid Accurately and promptly Input orders to customer specifications for delivery.
Have a professional and respectful voice over the phone, with the ability to deescalate tense situations.
Solve problems in a timely manner while fostering lasting business relationship with our customers.
Must be familiar with our delivery areas and must be able to assist drivers in finding jobsites, through the use of accurate directions on customer order.
Must be able to determine travel time to jobs and best plant locations to service the job.
Able and willing to work overtime and varying shifts including weekends.
Review and verify accurate delivery and product information on orders prior to releasing to shipping.
Must be able to perform in high call volume situations while multitasking with Sales, QC, Billing, and team members in the office.
Able to remain calm and decisive in a potential high stress/fast paced work environment High School diploma or general education degree (GED) required.
Prior dispatch experience, high volume call center experience a plus.
Ready Mix industry experience a plus Bi-Lingual (Spanish/English) strongly suggested to apply Computer Skills:
Command Alkon (preferred), MS Office, typing skills, internet navigation.
Compensation:
$23.
00/HR during training, $24.
00/HR post training 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance 1 year Day shift Evening shift Morning shift Monday to Friday Rotating weekends Weekend availability In-person Office West Valley City, UT 84128:
Reliably commute or planning to relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
$23.
00 - $24.
00 per hour SUMMARY Personally promote the Core value of Zero Accidents and Incidents to all operations.
Actively engage with customers, drivers, and plant supervisors to reinforce safe behaviors.
BENEFITS Year-Round Work Paid Holidays Paid Time Off / Vacation Pay 401(k) Retirement Plan w/ 100% employer match up to 4% contribution Medical Insurance - United Health Care Vision Insurance Dental Insurance Life Insurance - Company Paid Short-Term / Long-Term Disability Insurance - Company Paid ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately and promptly Input orders to customer specifications for delivery.
Have a professional and respectful voice over the phone, with the ability to deescalate tense situations.
Solve problems in a timely manner while fostering lasting business relationship with our customers.
Must be familiar with our delivery areas and must be able to assist drivers in finding jobsites, through the use of accurate directions on customer order.
Must be able to determine travel time to jobs and best plant locations to service the job.
Able and willing to work overtime and varying shifts including weekends.
Review and verify accurate delivery and product information on orders prior to releasing to shipping.
Must be able to perform in high call volume situations while multitasking with Sales, QC, Billing, and team members in the office.
Able to remain calm and decisive in a potential high stress/fast paced work environment QUALIFICATIONS / REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required.
Education and/or Experience High School diploma or general education degree (GED) required.
Prior dispatch experience, high volume call center experience a plus.
Ready Mix industry experience a plus Bi-Lingual (Spanish/English) strongly suggested to apply Computer Skills:
Command Alkon (preferred), MS Office, typing skills, internet navigation.
Compensation:
$23.
00/HR during training, $24.
00/HR post training Job Type:
Full-time Pay:
$23.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Weekend availability Work setting:
In-person Office Ability to commute/relocate:
West Valley City, UT 84128:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Year-Round Work Paid Holidays Paid Time Off / Vacation Pay 401(k) Retirement Plan w/ 100% employer match up to 4% contribution Medical Insurance - United Health Care Vision Insurance Dental Insurance Life Insurance - Company Paid Short-Term / Long-Term Disability Insurance - Company Paid Accurately and promptly Input orders to customer specifications for delivery.
Have a professional and respectful voice over the phone, with the ability to deescalate tense situations.
Solve problems in a timely manner while fostering lasting business relationship with our customers.
Must be familiar with our delivery areas and must be able to assist drivers in finding jobsites, through the use of accurate directions on customer order.
Must be able to determine travel time to jobs and best plant locations to service the job.
Able and willing to work overtime and varying shifts including weekends.
Review and verify accurate delivery and product information on orders prior to releasing to shipping.
Must be able to perform in high call volume situations while multitasking with Sales, QC, Billing, and team members in the office.
Able to remain calm and decisive in a potential high stress/fast paced work environment High School diploma or general education degree (GED) required.
Prior dispatch experience, high volume call center experience a plus.
Ready Mix industry experience a plus Bi-Lingual (Spanish/English) strongly suggested to apply Computer Skills:
Command Alkon (preferred), MS Office, typing skills, internet navigation.
Compensation:
$23.
00/HR during training, $24.
00/HR post training 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance 1 year Day shift Evening shift Morning shift Monday to Friday Rotating weekends Weekend availability In-person Office West Valley City, UT 84128:
Reliably commute or planning to relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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