Assistant Manager
The role of the Leasing Agent is to assist Property Manager andor the Assistant Property manager in all aspects and areas of the property with daytoday functions including marketing leasing application processing resident relations and adhering to the EMG Employee Manual.
The objective is to balance the needs of the Property with those of the residents and to achieve occupancy and rental goals.
The duties include but are not limited to the following Demonstrating exemplary communication professionalism confidentiality and leading by example while providing exceptional customer service.
Adheres to and assists in enforcing Fair Housing guidelines.
Communicates informs and reports to Supervisor.
Touring leasing and sharing accurate and approved information regarding the property while adhering to Fair Housing Guidelines.
Following up with prospects via phone email and mail.
Attracting residents by updating advertising advertising vacancies obtaining referrals from current residents explaining advantages of location and services.
Screening applicants and completing background checks and qualifying or denying prospects.
Delivering adverse action letters to denied or conditionally approved applicants.
Completion and gathering of information on LIHTC andor Market Rate new movein files and receiving approval or denial from Regional and LIHTC Manager for all applications in process that may qualify.
Collecting rents and deposits.
Explaining reviewing and enforcing contracts with residents.
Maintains property by investigating and resolving resident complaints enforcing lease inspecting units and verifying completing repairs.
Assisting with scheduling and supervising contractor repairs and cleaning.
Secures property by enforcing policies procedures and risk management.
Completing required education such as but not limited to Grace Hill legal seminars attending employee meetings and all other webinars etc.
Completing and submitting timely reports as requested.
Following up on employee tasks as assigned.
Walking the property and monitoring curb appeal.
All EMG employees are required to pick up garbage on the community andor report to maintenancegrounds staff if they are unable based on current tasks and availability.
Walk vacant units at move out and after makeready to ensure cleanliness and proper maintenance as needed.
Assisting with completing premove out inspections to better plan scheduling and financial goals.
Premove out inspections must be completed between the th and last day of each month.
Maintaining and storing documentation properly.
Assisting Manager on delinquency per EMG policy.
Enforcing rent increases and additional income.
Completion andor oversight of Recertification of LIHTC files if applicable.
Monitoring and following timeline of Tickler on LIHTC Properties if applicable.
Keeping UHC COL and Set Aside tracker up to date.
Create and maintain relationships with set aside partners and local housing authorities.
Outreach marketing to ensure all requirements are filled for your community.
Collecting data and completing accurate Market Surveys.
Assists with resident retention programs and recertification of LIHTC files.
All other duties assigned by Supervisor.
Must be able able to work hours weekly more if it is our busy season and have a GREAT attitude Must be able to show apartments assist in processing applications and have fantastic customer service.
Prefer experienced leasing agent but we are willing to train the right person.
.
Must be able to lift up to lbs.
and have reliable transportation to work.
Must have High School diploma or equivalent must be able to pass background check and drug screening.
E.
O.
E.
Estimated Salary: $20 to $28 per hour based on qualifications.
The objective is to balance the needs of the Property with those of the residents and to achieve occupancy and rental goals.
The duties include but are not limited to the following Demonstrating exemplary communication professionalism confidentiality and leading by example while providing exceptional customer service.
Adheres to and assists in enforcing Fair Housing guidelines.
Communicates informs and reports to Supervisor.
Touring leasing and sharing accurate and approved information regarding the property while adhering to Fair Housing Guidelines.
Following up with prospects via phone email and mail.
Attracting residents by updating advertising advertising vacancies obtaining referrals from current residents explaining advantages of location and services.
Screening applicants and completing background checks and qualifying or denying prospects.
Delivering adverse action letters to denied or conditionally approved applicants.
Completion and gathering of information on LIHTC andor Market Rate new movein files and receiving approval or denial from Regional and LIHTC Manager for all applications in process that may qualify.
Collecting rents and deposits.
Explaining reviewing and enforcing contracts with residents.
Maintains property by investigating and resolving resident complaints enforcing lease inspecting units and verifying completing repairs.
Assisting with scheduling and supervising contractor repairs and cleaning.
Secures property by enforcing policies procedures and risk management.
Completing required education such as but not limited to Grace Hill legal seminars attending employee meetings and all other webinars etc.
Completing and submitting timely reports as requested.
Following up on employee tasks as assigned.
Walking the property and monitoring curb appeal.
All EMG employees are required to pick up garbage on the community andor report to maintenancegrounds staff if they are unable based on current tasks and availability.
Walk vacant units at move out and after makeready to ensure cleanliness and proper maintenance as needed.
Assisting with completing premove out inspections to better plan scheduling and financial goals.
Premove out inspections must be completed between the th and last day of each month.
Maintaining and storing documentation properly.
Assisting Manager on delinquency per EMG policy.
Enforcing rent increases and additional income.
Completion andor oversight of Recertification of LIHTC files if applicable.
Monitoring and following timeline of Tickler on LIHTC Properties if applicable.
Keeping UHC COL and Set Aside tracker up to date.
Create and maintain relationships with set aside partners and local housing authorities.
Outreach marketing to ensure all requirements are filled for your community.
Collecting data and completing accurate Market Surveys.
Assists with resident retention programs and recertification of LIHTC files.
All other duties assigned by Supervisor.
Must be able able to work hours weekly more if it is our busy season and have a GREAT attitude Must be able to show apartments assist in processing applications and have fantastic customer service.
Prefer experienced leasing agent but we are willing to train the right person.
.
Must be able to lift up to lbs.
and have reliable transportation to work.
Must have High School diploma or equivalent must be able to pass background check and drug screening.
E.
O.
E.
Estimated Salary: $20 to $28 per hour based on qualifications.
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