Sr. Product Researcher (Remote)
Why Vacasa We started with just one home and an idea:
to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, collaborative, innovative, and thrive in a rapid-growth environment. Why Product Design & UX Research at Vacasa We are a diverse team of strategic, empathetic thinkers and interaction specialists who envision and craft experiences from research to implementation. Our customers are the center of our process at Vacasa. The UX Researcher will lead research activities and help to define research at Vacasa. UX Research at Vacasa is your opportunity to be part of a team that positively impacts our customers. By creating products and services that people love, we are changing the vacation rental industry one experience at a time. What we're looking for Whether you are observing or interviewing, workshopping or collaborating, or working with fellow UX team members, you are engaging and have an ethnographic approach. You are a visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from our customers and teams. Comfortable with ambiguity in a fluid organization, you are ready to collaborate on products and services that change how we create products and services at scale. You are passionate about contributing to the customer experience through research, analytics, and collaboration. What you'll do Lead UX Research at Vacasa Conduct discovery sessions and customer/employee interviews. Help to develop and validate our customer personas. Examine existing data and products to generate hypotheses and plans for high-impact research. Prioritize and drive research to improve user experience through multi-method research projects. Engage Product, Engineering, Design, and Analyst teams in research activities. Advocate findings to stakeholders through reports and presentations. Synthesize and document qualitative metrics and partner with the Product and Analyst teams to track quantitative metrics. Create artifacts, educational tools, experiences, and processes that help build and evangelize UX Research within the larger organization. Measure outcomes and connect research outputs to strategic goals. Partner with Product Designers in testing digital products for usability and accessibility. Help manage UX research projects with third parties. Skills you'll need 5
years of experience as a UX Researcher or related practice. Comfortable presenting and communicating research findings to large audiences. Scriptwriting for interviews and studies. Technical writing (e.g. research documentation). A passion for planning, designing, and facilitating workshops. Ability to create personas, user journeys, and other UX artifacts. The ability to or desire to learn how to conduct product accessibility tests. Ability to work from home and resides in one of the followings states:
AK, AL, AZ, CA, DE, FL, GA, HI, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, or WY What you'll get Health/dental/vision insurance--employee & family coverage options Employer Sponsored & Voluntary Supplemental Benefits 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts Paid vacation & sick days Paid holidays Paid parental leave after one year of tenure Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you'll need to be successful Great colleagues and culture
Salary Range:
$80K -- $100K
Minimum Qualification
Marketing Research & AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, collaborative, innovative, and thrive in a rapid-growth environment. Why Product Design & UX Research at Vacasa We are a diverse team of strategic, empathetic thinkers and interaction specialists who envision and craft experiences from research to implementation. Our customers are the center of our process at Vacasa. The UX Researcher will lead research activities and help to define research at Vacasa. UX Research at Vacasa is your opportunity to be part of a team that positively impacts our customers. By creating products and services that people love, we are changing the vacation rental industry one experience at a time. What we're looking for Whether you are observing or interviewing, workshopping or collaborating, or working with fellow UX team members, you are engaging and have an ethnographic approach. You are a visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from our customers and teams. Comfortable with ambiguity in a fluid organization, you are ready to collaborate on products and services that change how we create products and services at scale. You are passionate about contributing to the customer experience through research, analytics, and collaboration. What you'll do Lead UX Research at Vacasa Conduct discovery sessions and customer/employee interviews. Help to develop and validate our customer personas. Examine existing data and products to generate hypotheses and plans for high-impact research. Prioritize and drive research to improve user experience through multi-method research projects. Engage Product, Engineering, Design, and Analyst teams in research activities. Advocate findings to stakeholders through reports and presentations. Synthesize and document qualitative metrics and partner with the Product and Analyst teams to track quantitative metrics. Create artifacts, educational tools, experiences, and processes that help build and evangelize UX Research within the larger organization. Measure outcomes and connect research outputs to strategic goals. Partner with Product Designers in testing digital products for usability and accessibility. Help manage UX research projects with third parties. Skills you'll need 5
years of experience as a UX Researcher or related practice. Comfortable presenting and communicating research findings to large audiences. Scriptwriting for interviews and studies. Technical writing (e.g. research documentation). A passion for planning, designing, and facilitating workshops. Ability to create personas, user journeys, and other UX artifacts. The ability to or desire to learn how to conduct product accessibility tests. Ability to work from home and resides in one of the followings states:
AK, AL, AZ, CA, DE, FL, GA, HI, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, or WY What you'll get Health/dental/vision insurance--employee & family coverage options Employer Sponsored & Voluntary Supplemental Benefits 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts Paid vacation & sick days Paid holidays Paid parental leave after one year of tenure Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you'll need to be successful Great colleagues and culture
Salary Range:
$80K -- $100K
Minimum Qualification
Marketing Research & AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
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