Enterprise Sr Analyst at Unisys Corporation in Salt Lake City, UT
What success looks like in this role:
o Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function. o Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met. Interacts with clients in person or by telephone. o Answer questions about installation, operation, configuration, customization, and usage of second level remote hardware and software products. o Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures. o Provides alerts and situation status information to both client and Unisys management. Coordinates critical client issues as well as new product and/or system implementations. o Monitors performance and ensures completion of operational processes including incident resolution, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements. o Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete. o Identifies, develops and conducts training needs for other analysts and clients as appropriate. o May participate or lead defined projects activities. Initiates process improvements for internal and external clients. o May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required. May function as a Shift Leader. You will be successful in this role if you have:
o University degree or equivalent education and experience o Minimum of 5 years relevant experienceAdvanced knowledge in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Unisys application. Have specific certifications on the respective domain, platform or application. oAbility to support multiple clients/ technologies as part of shared support delivery. oMust be client focused, display interpersonal skills and be an effective team member. oAbility to train and develop staff and/or client.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Support, System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
o Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function. o Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met. Interacts with clients in person or by telephone. o Answer questions about installation, operation, configuration, customization, and usage of second level remote hardware and software products. o Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures. o Provides alerts and situation status information to both client and Unisys management. Coordinates critical client issues as well as new product and/or system implementations. o Monitors performance and ensures completion of operational processes including incident resolution, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements. o Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete. o Identifies, develops and conducts training needs for other analysts and clients as appropriate. o May participate or lead defined projects activities. Initiates process improvements for internal and external clients. o May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required. May function as a Shift Leader. You will be successful in this role if you have:
o University degree or equivalent education and experience o Minimum of 5 years relevant experienceAdvanced knowledge in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Unisys application. Have specific certifications on the respective domain, platform or application. oAbility to support multiple clients/ technologies as part of shared support delivery. oMust be client focused, display interpersonal skills and be an effective team member. oAbility to train and develop staff and/or client.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Support, System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
