PS Outpatient Svcs. Specialist (PRN28570B)
Job Summary This position will be located at the Greenwood Dental Clinic in Midvale UT.
The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience.
The incumbent accurately and professionally handles all front desk operations including but not limited to all phases of the patient registration scheduling and payment collection processes.
The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients dental staff and other various departments.
Forms positive and productive relationships with staff providers and faculty to support the mission vision values andPROMISEstandards of the organization.
Fosters a supportive antiracist equitable and inclusive environment for our patients providers faculty staff and the communities we serve.
University of Utah Job ID PRNB SOD EDUCATION COMPENSATION.
to.
WORK SCHEDULE Full Time.
Monday Friday am to pm.
Hours may vary.
Essential Functions.
Schedules patient appointments and contacts patients for rescheduling missed appointments and appointment reminders.
.
Assists patients with automated medical record access as needed.
.
Corresponds with providers and staff via email phone and electronic medical records.
.
Greets and directs patients.
Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
.
Completes patient checkin and checkout processes by reviewing accounts and other compliancerelated documents for completeness and accuracy.
Obtains and documents missing information required for registration.
.
Collects all necessary copays deductibles and coinsurance as needed.
.
Reconciles cash against daily charge and cash reports.
.
Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic.
.
Verifies charges are entered into Epic.
.
Maintains and utilizes worklists including reminder calls waitlists referrals and insurance verification.
.
Communicates with patients in a confidential professional manner using empathy tact and diplomacy.
.
Acts as a liaison between patients guests back office staff residents and providers.
.
Verifies patient benefits and eligibility when needed.
.
Maintains accurate registration by completing assigned work queues.
.
Responds to questions regarding account status and concerns.
Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
.
Performs other administrative duties as required by manager.
.
Assists in the orientation education and training of dental residents and staff on clinical procedures and protocols.
.
Adheres to standards set byOSHAHIPAAFERPACODA and other standards.
.
Participates and contributes in committees and discussions regarding clinic operations protocols andor quality assurance.
Knowledge Skills Abilities Demonstrated potential ability to perform the essential functions of the job as outlined above.
Ability to maintain a professional demeanor in stressful or difficult situations.
Ability to provide care appropriate to the patient demographic served.
Ability to display active listening and verbalize empathy while developing relationships with patients guests and coworkers.
Ability to assess data regarding the patients status and provide care as detailed in the departments policies and procedures manual.
Demonstrated excellent communication interpersonal organizational and followthrough skills.
Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
Ability to work efficiently and independently.
Demonstrated computer skills and an ability and willingness to learn new applications and software procedures and processes.
Ability to assimilate data from various sources.
Demonstrated knowledge ofHIPAAregulations to ensure that patient information is guarded and respected.
Ability to navigate a facility with multiple providers and services.
Problem Solving This position requires daily problem solving skills and multitasking.
Must be able to maintain professional demeanor in stressful or difficult situations.
One year of office experience customerservice experience or the equivalency.
Current valid Utah drivers license attime of hire may be required in someareas.
One year of continuous office experience or equivalency basic computer skills and effective communication skills are also required.
This position is patientsensitive and must fulfill all associated requirements.
We protect our patients coworkers and community by requiring all patientsensitive employees to be immunized according toCDCstandards and hospital policy.
Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
DISCLAIMERThis job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.
PREFERENCES Experience with Current Dental Terminology codes may be preferred.
One year experience in patient registration admitting or related work may be preferred.
Dental office experience preferred Epic experience preferred Bilingual in Spanish preferred TO APPLY VISIThttpsutah.
peopleadmin.
compostings EQUAL EMPLOYMENT OPPORTUNITY The University of Utah is an Affirmative ActionEqual Opportunity employer.
Upon request reasonable accommodations in the application process will be provided to individuals with disabilities.
Please contact the Office of Equal Opportunity and Affirmative Action S.
Presidents Cr.
Rm VTDD for further information or to request an accommodation.
The University of Utah is committed to diversity in its workforce.
Women and minorities are encouraged to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience.
The incumbent accurately and professionally handles all front desk operations including but not limited to all phases of the patient registration scheduling and payment collection processes.
The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients dental staff and other various departments.
Forms positive and productive relationships with staff providers and faculty to support the mission vision values andPROMISEstandards of the organization.
Fosters a supportive antiracist equitable and inclusive environment for our patients providers faculty staff and the communities we serve.
University of Utah Job ID PRNB SOD EDUCATION COMPENSATION.
to.
WORK SCHEDULE Full Time.
Monday Friday am to pm.
Hours may vary.
Essential Functions.
Schedules patient appointments and contacts patients for rescheduling missed appointments and appointment reminders.
.
Assists patients with automated medical record access as needed.
.
Corresponds with providers and staff via email phone and electronic medical records.
.
Greets and directs patients.
Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
.
Completes patient checkin and checkout processes by reviewing accounts and other compliancerelated documents for completeness and accuracy.
Obtains and documents missing information required for registration.
.
Collects all necessary copays deductibles and coinsurance as needed.
.
Reconciles cash against daily charge and cash reports.
.
Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic.
.
Verifies charges are entered into Epic.
.
Maintains and utilizes worklists including reminder calls waitlists referrals and insurance verification.
.
Communicates with patients in a confidential professional manner using empathy tact and diplomacy.
.
Acts as a liaison between patients guests back office staff residents and providers.
.
Verifies patient benefits and eligibility when needed.
.
Maintains accurate registration by completing assigned work queues.
.
Responds to questions regarding account status and concerns.
Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
.
Performs other administrative duties as required by manager.
.
Assists in the orientation education and training of dental residents and staff on clinical procedures and protocols.
.
Adheres to standards set byOSHAHIPAAFERPACODA and other standards.
.
Participates and contributes in committees and discussions regarding clinic operations protocols andor quality assurance.
Knowledge Skills Abilities Demonstrated potential ability to perform the essential functions of the job as outlined above.
Ability to maintain a professional demeanor in stressful or difficult situations.
Ability to provide care appropriate to the patient demographic served.
Ability to display active listening and verbalize empathy while developing relationships with patients guests and coworkers.
Ability to assess data regarding the patients status and provide care as detailed in the departments policies and procedures manual.
Demonstrated excellent communication interpersonal organizational and followthrough skills.
Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
Ability to work efficiently and independently.
Demonstrated computer skills and an ability and willingness to learn new applications and software procedures and processes.
Ability to assimilate data from various sources.
Demonstrated knowledge ofHIPAAregulations to ensure that patient information is guarded and respected.
Ability to navigate a facility with multiple providers and services.
Problem Solving This position requires daily problem solving skills and multitasking.
Must be able to maintain professional demeanor in stressful or difficult situations.
One year of office experience customerservice experience or the equivalency.
Current valid Utah drivers license attime of hire may be required in someareas.
One year of continuous office experience or equivalency basic computer skills and effective communication skills are also required.
This position is patientsensitive and must fulfill all associated requirements.
We protect our patients coworkers and community by requiring all patientsensitive employees to be immunized according toCDCstandards and hospital policy.
Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
DISCLAIMERThis job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.
PREFERENCES Experience with Current Dental Terminology codes may be preferred.
One year experience in patient registration admitting or related work may be preferred.
Dental office experience preferred Epic experience preferred Bilingual in Spanish preferred TO APPLY VISIThttpsutah.
peopleadmin.
compostings EQUAL EMPLOYMENT OPPORTUNITY The University of Utah is an Affirmative ActionEqual Opportunity employer.
Upon request reasonable accommodations in the application process will be provided to individuals with disabilities.
Please contact the Office of Equal Opportunity and Affirmative Action S.
Presidents Cr.
Rm VTDD for further information or to request an accommodation.
The University of Utah is committed to diversity in its workforce.
Women and minorities are encouraged to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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